1. How to buy products on MY DEAR CRASY?

Visit the catalog and add products to the shopping cart

Confirm your order: enter your shipping information and choose your payment method

Receive your order

Typically, standard delivery is within 48 business hours for domestic orders, these are estimated times and agencies generally deliver until approximately 5pm.

2. When will you receive the order?

We always ship orders after payment confirmation. In addition, we have order output control parameters based on the quantity of items.

• Orders of 1 to 3 lines with a maximum of 48 items. All confirmed orders are shipped by 5:00 p.m. to Spain and Portugal. If the order is destined for within the European Union, the order will be dispatched if confirmed before 12:00 p.m.

3. How does the entire purchasing process work?

Product selection - To add a product to the cart, simply click on the "Add to cart" button that you will find next to the product you are interested in.

Your cart - In the cart you can check the products and quantities selected, as well as the amount to be paid. If you have a discount/gift coupon, enter your code in the "Discount coupon" field and click "Check". The minimum order value is €1.

Shipping, payment method and delivery details - After selecting the products, you must fill in the delivery details and choose the shipping and payment method.

4. What are the payment options?

5. Will the order be delivered discreetly?

Yes. We will send your order completely discreetly, without any markings, in a plain box or large lined envelope. The package will only contain your name and address.

6. How to choose the correct size of erotic clothing?

When choosing lingerie or sexy clothing, make sure you select the correct size. We only exchange items if the material is defective. We do not exchange items if the size is incorrect!

7. Can I buy from you in person?

No, there is no option to purchase in person, we are only an online store. Products can only be ordered through our e-shop.

8. How to take care of your sex toy?

Simply wash it with warm water and soap after use, or you can use the disinfectant products available in our range.

9. What materials are sex toys usually made of?

Erotic toys are usually made from completely safe materials: gel, silicone, medical silicone and ABS (plastic).

9. How to choose the right erotic product?

Read our blog on sex education, where you will find many useful suggestions for making the right choice.

10. The package received shows signs of damage. What should I do?

If you notice any damage to the packaging or product during delivery, we recommend that you refuse the order or, together with the courier, prepare a record of the damage.

11. The product does not meet my expectations. Can I return it?

Yes. With us you have the option to cancel the purchase contract within 30 days, without having to give a reason. The product you return must not be opened or used; it must be returned in its original packaging.

ATTENTION! We do not accept orders sent cash on delivery!

We always ship orders after payment confirmation. In addition, we have order output control parameters based on the quantity of items.

• Orders of 1 to 3 lines with a maximum of 48 items. All confirmed orders are shipped by 5:00 p.m. to Spain and Portugal. If the order is destined for within the European Union, the order will be dispatched if confirmed before 12:00 p.m.

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